Getting your money’s worth is always what’s in our mind when paying for something. That’s why great customer service is a necessity in any business, more so in real estate.
When clients hire agents for their services may it be as a buyer’s agent or as a seller’s agent they expect the best service that they can get. Aside from just doing your job and getting the deal done, they expect great customer service through the way you deal with them, how you educate them, how you patiently explain to them the process and why you gave such advises and how they listened to what they want and know what they need. In return they will be pleased and satisfied with the services you gave them. You are able to build certain bond or connection with them that may lead to a long term relationship. They will provide good feedback about you and will refer you to their friends and families. Thus, this will help you widen your network and make more connections that will be good for your business. More people will trust you and will bring business to you.
On the other hand if there are bad feedback about you as an agent, and how you treat your customers it can ruin your reputation that will definitely affect your business in a bad way. Mainly the customer service you provide your clients can make or break you as an agent and your business in real estate.
A Slice of Heaven 